If your instrument requires repair, we will be happy to accommodate at either our Indianapolis office or an authorized service center near you. If you need a temporary “loaner” instrument, we will work to provide one so your work is uninterrupted during the evaluation and repair process.
To help facilitate diagnosis of a suspected instrument malfunction, please find, download, and “Recall” the state file below that corresponds to your instrument family. With nothing connected to the instrument ports, perform an Auto Scale on all traces, and send us a screenshot for review (System > Print Windows).
For R-series 1-port VNAs, please send two screenshots after a System > Preset: one with nothing connected to the instrument, and one with a 50 Ohm load connected.
Once you have compiled your screenshots, please submit them to support.
|Diagnosis and troubleshooting||All||Free||$95*|
|RF connector replacement||All||$195**||$195**|
|RF front-end repair due to overpower||All except Cobalt VNAs||$295** + parts||$295** + parts|
|RF front-end repair due to overpower||Cobalt VNAs||$395** + parts||$395** + parts|
|Primary power supply upgrade||304/1||Free||$495|
|Upgrade to support Windows 8, 8.1, 10||TR1300, 804/1, 814/1||$195||$195|
Customers are responsible for shipping costs for post-warranty repairs. All pricing is typical and subject to change without notice.* Credited against repairs ordered on the same RMA.
** Factory adjustments (free when resulting from in-warranty repair) are recommended following measurement-affecting services.
If you think your instrument requires repair services, please contact us to obtain an RMA number and shipping instructions. Our Indianapolis, Indiana service center address is:
Copper Mountain Technologies
631 E New York Street
Indianapolis, IN 46202
If you have any questions, or to arrange service of your instrument, please feel free to contact us firstname.lastname@example.org.