Repair Services

If your instrument requires repair, we will be happy to accommodate at either our Indianapolis office or an authorized service center near you. If you need a temporary “loaner” instrument, we will work to provide one so your work is uninterrupted during the evaluation and repair process.

Diagnosis

To help facilitate diagnosis of a suspected instrument malfunction, please find, download, and “Recall” the state file below that corresponds to your instrument family. With nothing connected to the instrument ports, perform an Auto Scale on all traces, and send us a screenshot for review (System > Print Windows).

 

For R-series 1-port VNAs, please send two screenshots after a System > Preset: one with nothing connected to the instrument, and one with a 50 Ohm load connected.

Once you have compiled your screenshots, please submit them to support.

Diagnostic Files

S2 Diagnostic State Files

S4 Diagnostic State Files

TR Diagnostic State Files

 

Example Pricing

Description Price In-warranty Post-warranty
Diagnosis and troubleshooting All Free $95*
RF connector replacement All $195** $195**
RF front-end repair due to overpower All except Cobalt VNAs $295** + parts $295** + parts
RF front-end repair due to overpower Cobalt VNAs $395** + parts $395** + parts
Factory adjustments All Free $195
Primary power supply upgrade 304/1 Free $495
Upgrade to support Windows 8, 8.1, 10 TR1300, 804/1, 814/1 $195 $195

 

Customers are responsible for shipping costs for post-warranty repairs. All pricing is typical and subject to change without notice.* Credited against repairs ordered on the same RMA.

** Factory adjustments (free when resulting from in-warranty repair) are recommended following measurement-affecting services.

Shipping

If you think your instrument requires repair services, please contact us to obtain an RMA number and shipping instructions. Our Indianapolis, Indiana service center address is:

Copper Mountain Technologies

RMA# xxxxxxxx

631 E New York Street

Indianapolis, IN 46202

If you have any questions, or to arrange service of your instrument, please feel free to contact us calibration@coppermountaintech.com.