Department: Operations

Reports to: Operations Manager

Location: Indianapolis

The Equipment RMA and Rental Coordinator is one of the key positions at Copper Mountain Technologies. Our customers are engineers all over the world who use our instruments to design, manufacture and support communications equipment and systems. Each customer instrument trial or rent, as well as repair and/or calibration request is different, thus it is up to the Equipment RMA and Rental Coordinator to take care of the customer’s needs and assist the customer with each specific order.
It is critically important to communicate with customers regarding repair and calibration timelines of their equipment, assist them with instrument trials, even though they might not have yet purchased the equipment, assist with rental orders, communicate tracking information, shipping instructions, commercial invoices, etc. Accurately assemble all the necessary products and carefully package and ship them while reflecting everything in the ERP system – these are critically important tasks in order to succeed in this role.
This position works closely with service, sales and finance to support existing customers for any service and rental requests, as well as potential customers with demo and instrument trial requests. Great communication skills, ability to work independently, and ability to prioritize tasks and strong attention to detail are a must!

View full job description here.