What is the Crown Customer Service Package?
What does this include? It includes support that goes beyond the VNA. Our expert engineers give guidance to customers using CMT VNAs regarding their measurement setup, automation, and much more. This package provides an unparalleled level of service before, during, and after the purchase of the VNA. And the best part? It’s included with every purchase from every company. We are always here to provide reliable and timely customer support.
Automation Support
We understand that your time is valuable, which is why our team strives to provide rapid support for engineers using automation in their testing. Because we want to keep you working, our Crown Customer Service package includes help with setting up your testing automation for your VNA. Our engineers have lots of experience with many coding languages, like C++, Python, MATLAB*, Visual Basic (Excel)*, and LabVIEW*. Whether its that your engineering team is small or the project is in a time crunch, our experts are here to help.
Supporting Unique Applications
Technological advancements have engineers using VNAs for more things than ever before. Customers are using CMT VNAs in agriculture, automotive R&D and manufacturing tests, medical applications, the expansive network of IoT and IIoT, energy, and even had a VNA travel in space. Determining the best VNA can take lots of research, so part of the Crown Customer Support Package is to meet with our techincal sales engineers to discuss the specific application and best options. We have a number of insertable modules available and can guide engineers to the optimal solution to testing requirements.
Having Issues with the VNA?
We have built and supply high-quality test equipment we are proud of and stand behind. However, we know that issues happen and when they do we are here to help. Be it software support or repairs or just a routine annual verification, the Crown Customer Service Package includes beyond average rapid support for all of these occurrences. Our service and support teams do all they can to get the VNA back to making accurate measurements as soon as possible.
