Accredited Calibration Labs
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Periodic verification is used to check the instrument to ensure that it is operating within its specifications. Two years is recommended, but the interval should be determined by your organization’s quality policy. Our Indianapolis and Cyprus calibration laboratories are accredited in accordance with the recognized international standard ISO/IEC 17025 (2017) and meet the requirements of ANSI/NCSL Z540-1994-1. |
Warranty, Service, & Repairs
All our products come with a standard three-year warranty from date of shipment. During that time we will repair or replace any product malfunctioning due to defective parts or labor.
While we pride ourselves on quality of our instruments, should your VNA malfunction for any reason, we will gladly offer a loaner unit while we service yours. With our USB VNAs where all data is stored on your PC, a simple swap of the measurement module assures uninterrupted workflow and little or no downtime.
The Crown Customer Service Package
The package includes support that goes beyond the analyzer. Our expert engineers give guidance to customers using CMT analyzers regarding their measurement setup, automation, and much more. This package provides an unparalleled level of service before, during, and after the purchase of the analyzer. And the best part? It’s included with every purchase from every company. We are always here to provide reliable and timely customer support.
Automation SupportWe understand that your time is valuable, which is why our team strives to provide rapid support for engineers using automation in their testing. Because we want to keep you working, our Crown Customer Service package includes help with setting up your testing automation for your analyzer. Our engineers have lots of experience with many coding languages, like C++, Python, MATLAB*, Visual Basic (Excel)*, and LabVIEW*. |
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Supporting Unique Applications
Technological advancements have engineers using analyzers for more things than ever before.
Customers are using CMT analyzers in industries such as agriculture, automotive R&D and manufacturing tests, medical applications, the expansive network of IoT and IIoT, energy, and more. Determining the ideal analyzer often requires extensive research, so the Crown Customer Support Package includes a consultation with our technical staff to discuss your specific application and recommend the best options. This support package comes at no charge with the purchase of a Copper Mountain Technologies VNA.
Having Issues with Your Analyzer?
We have built and supply high-quality test equipment we are proud of and stand behind. However, we know that issues happen, and when they do, we are here to help. Be it software support, repairs, or just a routine annual verification, the Crown Customer Service Package includes beyond-average rapid support for all of these occurrences. Our service and support teams do all they can to get the analyzer back to making accurate measurements as soon as possible.
For more detailed information, please visit our website:
https://coppermountaintech.com/crown-customer-service-package/
